Refund Policy

What this policy covers

This policy applies to every service bought from vozume. All vozume services are digital and performed to your specification; nothing physical is shipped, so there is nothing to return.

It should be read with our Terms of Service, which describe the meeting guarantee in full.

Before work begins — full refund

You may cancel any order for a full refund at any time before work begins. Work begins at the earliest of:

• your completed kickoff form being processed;
• research or list sourcing starting;
• a domain, mailbox or other third-party resource being purchased for you; or
• the scheduled start date of a sprint.

Ask by telephone or in writing using the contact details on this page. Refunds are made to the original payment method within 10 business days of approval. Your bank may take longer to show it.

Once work has begun

After work begins, fees are non-refundable. Research, verified data, written sequences, provisioned infrastructure and configured pipelines are produced for you specifically and cannot be resold or reused for another client.

If you cancel mid-delivery, we will hand over everything completed to that point. You keep it.

The 90-day guarantee is service, not money

Managed sprints guarantee a minimum number of meetings — 12 on Leads, 30 on Leverage, 60 on Leap. If the minimum is not met by day 90, vozume continues running the campaign at no additional service fee until it is.

This deliberately is not a money-back guarantee. A refund would end the work at exactly the moment you still need the meetings. The guarantee is suspended where the delay is on your side, as set out in the Terms of Service.

If vozume fails to deliver

If we do not deliver what you paid for — a list never arrives, a build is abandoned, or a deliverable materially fails to match its published description — tell us. We will fix it, or refund the portion of the fee covering the undelivered part. This is in addition to, not instead of, your rights under law.

A published delivery timescale that we miss for reasons within our control entitles you to cancel the remaining work and receive a proportionate refund.

Third-party and hard costs

Costs paid to third parties on your behalf — domains, mailbox subscriptions, gifts, printing or postage for creative campaigns — are non-refundable once committed, because vozume cannot recover them. We always quote these at cost and get your approval before spending anything.

Partial or duplicated payments

Duplicate charges, incorrect amounts and accidental purchases are refunded in full as soon as they are identified. Tell us and we will not argue about it.

How to request a refund

• Call +1 (929) 796-4764, or write to us at 418 Broadway Ste R, Albany, NY 12207, United States.
• Give the order number, the email used at checkout, and a sentence on what went wrong.
• We acknowledge requests within 2 business days and decide within 10.
• If we decline, we will explain why in writing and you may ask a second time with further information.

Chargebacks

If you believe a charge is wrong, please contact us before asking your bank to reverse it. A chargeback raised without contacting us first freezes the funds and usually delays resolution. vozume may suspend an active campaign while a chargeback is outstanding.

Your statutory rights

Nothing in this policy limits rights you have under the laws of the State of New York or United States federal law. Note that statutory cooling-off periods for door-to-door and consumer sales do not generally apply to business-to-business purchases of digital services, which is what vozume sells.